Welcome to Monin Sirop Store! We’re dedicated to bringing premium flavors directly to your door, whether you’re a home bartender, cafĂ© owner, or simply a flavor enthusiast. Below, we’ve compiled answers to common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, feel free to reach out to our flavor consultants at [email protected].

Products & Quality

What types of products do you offer?
We specialize in premium syrups, concentrates, and flavorings, including categories like Le Sirop, Le Concentré, Le Frappé, and Le Fruit. Our menu also features cozy accessories such as Bonnet, Bouillotte Eau Chaude, Plaid, and Pilou Pilou, designed to complement your comfort and lifestyle.
Are there sugar-free options available?
Yes! We offer a selection of syrups under “Le Sirop – Sans sucre” for those who prefer sugar-free alternatives without compromising on flavor.
How do you ensure product quality?
Each product is crafted with meticulous attention to detail in our flavor laboratory in Atlanta. We prioritize sustainable practices and premium ingredients to deliver exceptional taste and quality.

Shipping & Delivery

What are your shipping options and costs?
We offer two shipping methods to suit your needs:
– Standard Shipping: $12.95 via DHL or FedEx, delivering within 10-15 business days after dispatch.
– Complimentary Shipping: Free for orders over $50 via EMS, with delivery in 15-25 business days after dispatch.
How long does order processing take?
All orders are carefully prepared and packed within 1-2 business days from our Atlanta facility.
Do you ship worldwide?
We deliver globally but are unable to ship to certain remote areas and parts of Asia due to logistical constraints. Please check our website or contact us for specific delivery inquiries.
Can I track my order?
Yes, tracking information is provided for all shipments. You’ll receive updates via email once your order is dispatched.

Payments & Security

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. All transactions are secured to ensure your data and payment information are protected.
Is my payment information safe?
Absolutely. We use industry-standard encryption and security measures to safeguard your payments, reflecting our commitment to excellence in every aspect of your experience.

Returns & Refunds

What is your return policy?
We accept returns within 15 days of receipt if a product does not meet your expectations. Please contact us at [email protected] to initiate a return.
Are there any conditions for returns?
Products must be in original condition and packaging. We recommend reviewing our full return policy on our website or contacting our team for details.

Account & Orders

How can I check my order status?
You can view your order status by logging into your account on our website or using the tracking link provided in your shipping confirmation email.
What if I need to change or cancel my order?
Please contact us immediately at [email protected] if you need to modify or cancel an order. We’ll assist you as long as the order hasn’t been dispatched.

Contact & Support

How can I get in touch with customer service?
Our flavor consultants are here to help! Email us at [email protected] for any questions or special circumstances.
Where is Monin Sirop Store located?
Our headquarters is at 1998 Clement Street, Atlanta, US 30303. We ship worldwide from this location, ensuring each order is handled with care.

Thank you for choosing Monin Sirop Store. We’re committed to making your flavor journey seamless and delightful!