Privacy Policy

At Monin Sirop Store, we believe that protecting your personal information is as important as crafting our premium flavors and cozy accessories. Just as we carefully select each ingredient for our Le Sirop collection and design our Pilou Pilou blankets for your comfort, we treat your privacy with the same dedication to excellence and care.

Information We Collect

To provide you with the seamless shopping experience you deserve, we collect the following types of information:

• Personal Identification Information: Name, email address, shipping address, and phone number when you place an order
• Payment Information: Credit/debit card details or PayPal information processed through our secure payment partners
• Order History: Details of your purchases, including Le Concentré flavors, Plaid blankets, and other cozy accessories
• Technical Data: IP address, browser type, device information, and browsing behavior on our site
• Communication Records: Correspondence with our flavor consultants via email

How We Use Your Information

We use your information with the same attention to detail that we apply in our Atlanta flavor laboratory:

• Process your orders for Le Sirop, Bonnet, and other cocooning accessories
• Provide customer support through our dedicated flavor consultants
• Send order confirmations and shipping updates
• Improve our website and product offerings based on customer preferences
• Prevent fraud and ensure the security of your transactions
• Comply with legal obligations and protect our rights

Data Sharing and Disclosure

We treat your data with the same confidentiality we maintain for our premium recipes:

• Service Providers: We share necessary information with trusted partners for payment processing (Visa, MasterCard, JCB, PayPal), shipping, and website operations
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred to the new owners
• International Transfers: As we serve customers worldwide (excluding some remote areas and parts of Asia), your data may be processed in different countries with adequate privacy protections

Data Storage and Security

Just as we carefully craft each bottle of Le Sirop, we apply meticulous care in protecting your information:

• We implement industry-standard encryption and security measures
• Payment information is processed through PCI-compliant partners
• We retain personal data only as long as necessary for business purposes or legal requirements
• Regular security assessments ensure ongoing protection of your information

Your Rights and Choices

We believe in giving you control over your personal information, just as you control the flavors in your creations:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data, subject to legal requirements
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a machine-readable format

Cookies and Tracking Technologies

Like the perfect amount of Le Sirop in your favorite drink, we use cookies in just the right measure to enhance your experience:

• Essential Cookies: Required for basic site functionality and secure checkout
• Analytical Cookies: Help us understand how customers interact with our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Show you relevant products based on your interests

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect your shopping experience.

Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. We’ll notify you of significant changes and update the “Last Updated” date at the top of this page.

Thank you for trusting Monin Sirop Store with your privacy. We’re honored to be part of your flavor journey and home comfort experience.